Customer Service
Online Purchasing
Making a Purchase
Purchases may be made directly on our online boutique, miabecar.com, or by contacting customer service at:
concierge@miabecar.com
Exchanging a Purchase
If you wish to exchange your shoes, simply visit here and choose your preferred item after selecting the item you’ll be sending back.
Canceling or Modifying a Purchase
We are able to cancel an order up to one (1) hour after you place the order. To cancel your order, please contact:
concierge@miabecar.com
If the order has already shipped, please visit here and follow the prompts. You’ll be instructed on how to generate and print a return label, then drop off your parcel at a nearby FedEx store.
Retail Boutiques
Stay tuned for the next pop-up store!
Opening an Account to Make a Purchase
You do not need to open an account, but if you create one you will be able to track your parcel better as well as participate in the Mia Becar community, including new shoe alerts.
Locating Shoes Seen in Magazines, Blogs, or on Social Media
All shoes may be purchased at our online boutique, miabecar.com.
Lost Password
To retrieve a lost password, please contact:
concierge@miabecar.com
To reset a password, please follow the online ‘Reset Your Password’ prompts.
Preordering Shoes
Sometimes a particular shoe style becomes so popular that it sells out quickly. When this happens, you have the option to preorder a pair and reserve them for delivery at the next available date. Preordered shoes are shipped according to the date specified online. We’ll send you an email update when your parcel ships.
Delivery
Delivery Options and Fees
Complimentary 2 Day Air delivery is provided for all U.S. orders.
All FedEx orders placed by 1:30 p.m. EST Monday–Friday will ship the same day the order is placed. Orders placed after 1:30 p.m. EST on weekdays or on weekends will be shipped the next business day.
International Delivery
Mia Becar offers international delivery to selected countries. To view a list of accessible countries, please select the ‘Country’ field under the ‘Delivery Address’ field at checkout.
Parcels leaving the U.S. and entering a non-U.S. country are subject to taxes and duties as determined by the customs office of the destination country. Delivery costs and duties, if any, are calculated at checkout before you submit your purchase. Please note that fees and duties on international purchases are nonrefundable.
Delivery to Multiple Addresses
We are able deliver to only one address per purchase. If you wish to split your purchase and deliver to more than one address, please initiate a separate purchase for each destination.
U.S. Delivery Restrictions
We are unable to deliver U.S. purchases to P.O. boxes, APO/FPO addresses, hotels, or freight forwarders.
Parcel Tracking
To track a purchase, please log into your account and view ‘My Purchases.’ Tracking information is available at the link provided. If you do not have a Mia Becar account, please use the tracking number provided in the purchase confirmation sent to you via email. If you don't have it, please contact us at concierge@miabecar.com
Delivery Times
We provide complimentary 2 Day delivery on all US orders, so you should expect to receive your parcel within two (2) business days. If you need your shoes for a special event or in a particular time frame, please let us know by contacting:
concierge@miabecar.com
We will do everything in our power to honor your delivery-timing request.
Same-Day Delivery
We offer Same-Day Delivery in the cities of New York and Los Angeles, as long as the orders come by 1pm EST and 11am PT. Please contact us at:
mia@miabecar.com
Signature Required
UPS and FedEx are no longer requiring signatures upon delivery of packages. We want to protect workers and consumers from the spread of Covid-19.
Packaging
Your parcel is sent carefully in an unmarked brown box with a beautiful Mia Becar shoebox placed inside.
Returns
Return Policy
We want you to love your shoes as much as we do, but we understand that sometimes things don’t work out as planned. Mia Becar accepts any unworn, undamaged shoes returned in their original packaging. Take your shoes for a twirl, but remember to do it on a soft, carpeted surface. Shoes that show signs of wear cannot be returned.
Initiating a Return
We extended returns for the holiday season. Orders placed from November 15th to December 16th will include extended complimentary returns to 45 days.
Outside of this period, you have 28 days to try on your shoes and return them if necessary. Your shoes must be unworn, undamaged and returned in their original packaging. To initiate a return, visit here and follow the prompts. You’ll be instructed on how to generate and print a return label, then drop off your parcel at a nearby FedEx store.
Refund Processing
Please allow up to two weeks to process your refund.
Late or Missing Refunds
If you haven’t received your refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is formally posted. Next, contact your bank. There often is some processing time before a refund is posted. If you have done this and still have not received your refund yet, please contact us at:
concierge@miabecar.com
Payment
Acceptable Payment Methods
Mia Becar accepts all major credit cards, PayPal, Amazon Pay, Apple Pay, Google Pay and Shop Pay. If you prefer, you may even make your purchase in installments with Affirm.
Credit Card Charges
Your credit card is charged on the same day you make your purchase.
Using Multiple Payment Methods
You can apply up to three (3) different forms of payment to the same purchase.
Sales Tax
Sales tax is applied based on the delivery destination of your parcel.
Shoe Information
Styles and Pricing
For the most up-to-date information about the Mia Becar shoe collection, please refer to our online boutique, miabecar.com.
Capsule Collections
Mia Becar offers monthly capsule collections. New styles are introduced frequently throughout the year. To be the first to know about upcoming releases, please sign up online to receive our alerts.
Size and Fit
Mia Becar shoes come in standard European sizes. If a shoe has a size variance, this is noted on the style page.
Shoe Manufacturing
Every Mia Becar shoe is handmade in Italy by renowned artisans of their craft.