Customer Service
Online Purchasing
Making a Purchase
Purchases may be made directly on our online boutique, miabecar.com, or by calling customer service, Monday through Friday from 9 a.m. to 9 p.m. (Eastern), at:
+1 (800) 642-3175 English
+1 (800) 642-9553 Spanish
Exchanging a Purchase
Mia Becar does not offer exchanges at this time. If you wish to purchase another size or color, please return your parcel for a full refund. Then begin a new purchase as a separate transaction.
Canceling or Modifying a Purchase
We are able to cancel an order up to one (1) hour after you place the order. To cancel your order, please contact:
concierge@miabecar.com
If the order has already shipped, please use the prepaid return label included in the box to return the order for a full refund.
Retail Boutiques
Mia Becar currently does not have any brick-and-mortar retail stores.
Opening an Account to Make a Purchase
You do not need to open an account, but if you create one you will be able to track your parcel better as well as participate in the Mia Becar community, including new shoe alerts.
Locating Shoes Seen in Magazines, Blogs, or on Social Media
All shoes may be purchased at our online boutique, miabecar.com.
Lost Password
To retrieve a lost password, please contact:
concierge@miabecar.com
To reset a password, please follow the online ‘Reset Your Password’ prompts.
Preordering Shoes
Sometimes a particular shoe style becomes so popular that it sells out quickly. When this happens, you have the option to preorder a pair and reserve them for delivery at the next available date. Preordered shoes are shipped according to the date specified online. We’ll send you an email update when your parcel ships.
Delivery
Delivery Options and Fees
Free 2nd Day Air delivery is provided for all purchases. If you’re like us and you can’t wait, please have the purchase delivered using Next Day Air delivery. Fees apply for these options.
International Delivery
Mia Becar offers international delivery to select countries. To view a list of accessible countries, please select the ‘Country’ field under the ‘Delivery Address’ field at checkout.
Parcels leaving the U.S. and entering a non-U.S. country are subject to taxes and duties as determined by the customs office of the destination country. Delivery costs and duties, if any, are calculated at checkout before you submit your purchase. Please note that fees and duties on international purchases are nonrefundable.
Delivery to Multiple Addresses
We are able deliver to only one address per purchase. If you wish to split your purchase and deliver to more than one address, please initiate a separate purchase for each destination.
U.S. Delivery Restrictions
We are unable to deliver U.S. purchases to P.O. boxes, APO/FPO addresses, hotels, or freight forwarders.
Parcel Tracking
To track a purchase, please log into your account and view ‘My Purchases.’ Tracking information is available at the link provided. If you do not have a Mia Becar account, please use the tracking number provided in the purchase confirmation sent to you via email.
Delivery Times
If you select ‘Express Delivery,’ you should expect to receive your parcel within two (2) business days. If you need your shoes for a special event or in a particular time frame, please let us know by contacting:
concierge@miabecar.com
We will do everything in our power to honor your delivery-timing request.
Same-Day Delivery
We currently do not offer same-day delivery.
Signature Required
For security reasons, each Mia Becar purchase requires a signature upon delivery – unless you contact UPS directly to waive the signature requirement.
Packaging
Your parcel is sent carefully in an unmarked brown box with a beautiful Mia Becar shoebox placed inside.
Returns
Return Policy
We want you to love your shoes as much as we do, but we understand that sometimes things don’t work out as planned. Mia Becar accepts any unworn, undamaged shoes returned in their original packaging. Take your shoes for a twirl, but remember to do it on a soft, carpeted surface. Shoes that show signs of wear cannot be returned.
Initiating a Return
You have 28 days to try on your shoes and return them if necessary. Your shoes must be unworn, undamaged and returned in their original packaging. To initiate a return, visit here and follow the prompts. You’ll be instructed on how to generate and print a return label, then drop off your parcel at a nearby UPS store.
Refund Processing
Please allow up to two weeks to process your refund.
Delivery Charges and Refunds
If a parcel is delivered using two-day air or standard overnight, we are unable to refund the delivery charge.
Late or Missing Refunds
If you haven’t received your refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is formally posted. Next, contact your bank. There often is some processing time before a refund is posted. If you have done this and still have not received your refund yet, please contact us at:
concierge@miabecar.com
Payment
Acceptable Payment Methods
Mia Becar accepts all major credit cards and PayPal. If you prefer, you may even make your purchase in installments.
Credit Card Charges
Your credit card is charged on the same day you make your purchase.
Using Multiple Payment Methods
You can apply up to three (3) different forms of payment to the same purchase.
Sales Tax
Sales tax is applied based on the delivery destination of your parcel.
Shoe Information
Styles and Pricing
For the most up-to-date information about the Mia Becar shoe collection, please refer to our online boutique, miabecar.com.
Seasonal Collections
In addition to seasonal collections, Mia Becar also offers capsule collections. New styles are introduced frequently throughout the year. To be the first to know about upcoming releases, please sign up online to receive our alerts.
Size and Fit
Mia Becar shoes come in standard European sizes. If a shoe has a size variance, this is noted on the style page.
Shoe Manufacturing
Every Mia Becar shoe is handmade in Italy by renowned artisans of their craft.