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Customer Service

Online Purchasing

Making a Purchase

Purchases may be made directly on our online boutique,, or by contacting customer service at:

Exchanging a Purchase

If you wish to exchange your shoes, simply visit here and choose your preferred item after selecting the item you’ll be sending back.

Canceling or Modifying a Purchase 

We are able to cancel an order up to one (1) hour after you place the order. To cancel your order, please contact:

If the order has already shipped, please visit here and follow the prompts. You’ll be instructed on how to generate and print a return label, then drop off your parcel at a nearby FedEx store.

Retail Boutiques

Stay tuned for the next pop-up store!

Opening an Account to Make a Purchase

You do not need to open an account, but if you create one you will be able to track your parcel better as well as participate in the Mia Becar community, including new shoe alerts. 

Locating Shoes Seen in Magazines, Blogs, or on Social Media

All shoes may be purchased at our online boutique,

Lost Password 

To retrieve a lost password, please contact:

To reset a password, please follow the online ‘Reset Your Password’ prompts.

Preordering Shoes

Sometimes a particular shoe style becomes so popular that it sells out quickly. When this happens, you have the option to preorder a pair and reserve them for delivery at the next available date. Preordered shoes are shipped according to the date specified online. We’ll send you an email update when your parcel ships.


Delivery Options and Fees

Complimentary 2 Day Air delivery is provided for all U.S. orders.

All FedEx orders placed by 1:30 p.m. EST Monday–Friday will ship the same day the order is placed. Orders placed after 1:30 p.m. EST on weekdays or on weekends will be shipped the next business day.

International Delivery

Mia Becar offers international delivery to selected countries. To view a list of accessible countries, please select the ‘Country’ field under the ‘Delivery Address’ field at checkout. 

Parcels leaving the U.S. and entering a non-U.S. country are subject to taxes and duties as determined by the customs office of the destination country. Delivery costs and duties, if any, are calculated at checkout before you submit your purchase. Please note that fees and duties on international purchases are nonrefundable. 

Delivery to Multiple Addresses 

We are able deliver to only one address per purchase. If you wish to split your purchase and deliver to more than one address, please initiate a separate purchase for each destination.

U.S. Delivery Restrictions

We are unable to deliver U.S. purchases to P.O. boxes, APO/FPO addresses, hotels, or freight forwarders.

Parcel Tracking

To track a purchase, please log into your account and view ‘My Purchases.’ Tracking information is available at the link provided. If you do not have a Mia Becar account, please use the tracking number provided in the purchase confirmation sent to you via email. If you don't have it, please contact us at 

Delivery Times 

We provide complimentary 2 Day delivery on all US orders, so you should expect to receive your parcel within two (2) business days. If you need your shoes for a special event or in a particular time frame, please let us know by contacting:

We will do everything in our power to honor your delivery-timing request.

Same-Day Delivery

We offer Same-Day Delivery in the cities of New York and Los Angeles, as long as the orders come by 1pm EST and 11am PT. Please contact us at:

Signature Required

UPS and FedEx are no longer requiring signatures upon delivery of packages. We want to protect workers and consumers from the spread of Covid-19.


Your parcel is sent carefully in an unmarked brown box with a beautiful Mia Becar shoebox placed inside.


Return Policy

We want you to love your shoes as much as we do, but we understand that sometimes things don’t work out as planned. Mia Becar accepts any unworn, undamaged shoes returned in their original packaging. Take your shoes for a twirl, but remember to do it on a soft, carpeted surface. Shoes that show signs of wear cannot be returned.

Initiating a Return

We extended returns for the holiday season. Orders placed from November 15th to December 16th will include extended complimentary returns to 45 days. 

Outside of this period, you have 28 days to try on your shoes and return them if necessary. Your shoes must be unworn, undamaged and returned in their original packaging. To initiate a return, visit here and follow the prompts. You’ll be instructed on how to generate and print a return label, then drop off your parcel at a nearby FedEx store.

Refund Processing

Please allow up to two weeks to process your refund. 

Late or Missing Refunds

If you haven’t received your refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is formally posted. Next, contact your bank. There often is some processing time before a refund is posted. If you have done this and still have not received your refund yet, please contact us at:


Acceptable Payment Methods 

Mia Becar accepts all major credit cards, PayPal, Amazon Pay, Apple Pay, Google Pay and Shop Pay. If you prefer, you may even make your purchase in installments with Affirm.

Credit Card Charges

Your credit card is charged on the same day you make your purchase.

Using Multiple Payment Methods

You can apply up to three (3) different forms of payment to the same purchase.

Sales Tax

Sales tax is applied based on the delivery destination of your parcel.

Shoe Information

Styles and Pricing

For the most up-to-date information about the Mia Becar shoe collection, please refer to our online boutique,

Capsule Collections

Mia Becar offers monthly capsule collections. New styles are introduced frequently throughout the year. To be the first to know about upcoming releases, please sign up online to receive our alerts.

Size and Fit 

Mia Becar shoes come in standard European sizes. If a shoe has a size variance, this is noted on the style page. 

Shoe Manufacturing

Every Mia Becar shoe is handmade in Italy by renowned artisans of their craft.